Customer and User Experience Summit

April 17 - 18, 2019
San Francisco, CA

Thank You

Thank you to our speakers and sponsors for their support throughout the event. And a huge thank you for attending the inaugural ISG Customer and User Experience Summit in San Francisco.

We hope you found the answers you were looking for and enjoyed the conference sessions as much as we did!

The ISG Customer and User Experience Summit will return to California next year. We hope to see you then.

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<div style="text-align: center; font-size:22px;"> <span style="color: rgb(41, 73, 123);">Thank you!</span> </div> <p style="text-align: center;"><span style="font-size: 16px; color: rgb(41, 73, 123);">We will email you the agenda for 2020 as soon as it's released.</span></p>

IF YOU'RE NOT GIVING YOUR CUSTOMERS A GREAT EXPERIENCE, YOUR COMPETITORS WILL!

Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience. How can your business embrace this new generation, fluent in all things digital?

Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.

Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business. Sessions focus on automation, AI, brand reputation management, customer journey mapping, user experience & design, personalization, programmatic strategy, IoT, and more.

Are you thinking holistically about your customer's user experience?

How are you using existing data to better understand your customers' needs?

To what extent have you embraced the future of feedback?

Have you turned to human centered automation yet?

Event Highlights

ANNOUNCING OUR KEYNOTE SPEAKER: BLAKE MORGAN

BLAKE MORGAN

Author, Customer Experience Futurist

The future belongs to companies that “do more” for customers, and leverage technology to do so. For example, artificial intelligence promises to make customer experience more efficient so we, the brands, can focus on high touch customer experience. Chatbots, AI and technology will work to solve our customer’s challenges, saving customer’s time and effort. These advances in technology will enable brands to provide a personalized and tailored customer experience. It’s a win-win, for the brand and the customer. Isn’t that the future we’d all like?

We’re excited to present the top 5 customer experience predictions to give you some insight into what to focus on and how to get there. Blake will dive into 5 growing CX trends and how you can take steps to ensure your brand is primed for CX excellence.

Our Speakers

Ameen Al-Sayyed Ahmad

Project Manager

International Monetary Fund

Kaylei Perry

FSQA Supply Chain Systems Specialist

Dole Food Company

Billy Williams

Chief Technology Officer

Direct Commerce, Inc.

View All Speakers View Agenda

Why Attend?

Through keynote presentations, panel discussions, breakout sessions, and a Startup Challenge, attendees will be able to answer the following questions:

How does the customer experience change consumer behavior?
What is the true value of customer data?
What does 2019 hold for CX-UX?
What are the right technologies, people, and processes for a unified CX strategy?
How can the enterprise help its customers feel better about their brands and improve CX with customization?
How can Blockchain technology transform your UX?
What can VoC do for you?
How can you transform your business with the help of automated technologies?