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    Customer and User Experience Summit

    April 17th - 18th, 2019
    San Francisco, CA

    Thank You

    Thank you to our speakers and sponsors for their support throughout the event. And a huge thank you for attending the inaugural ISG Customer and User Experience Summit in San Francisco. 


    We hope you found the answers you were looking for and enjoyed the conference sessions as much as we did!

    The ISG Customer and User Experience Summit will return to California next year. We hope to see you then.

    In Partnership With


    Be the First to Know

    Enter your email to receive the agenda the day it's released!

    <div style="text-align: center; font-size:22px;"> <span style="color: rgb(41, 73, 123);">Thank you!</span> </div> <p style="text-align: center;"><span style="font-size: 16px; color: rgb(41, 73, 123);">We will email you the agenda for 2020 as soon as it's released.</span></p>

    IF YOU'RE NOT GIVING YOUR CUSTOMERS A GREAT EXPERIENCE, YOUR COMPETITORS WILL!

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    Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience.  How can your business embrace this new generation, fluent in all things digital?

    Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.

    Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business. Sessions focus on automation, AI, brand reputation management, customer journey mapping, user experience & design, personalization, programmatic strategy, IoT, and more.


    Are you thinking holistically about your customer's user experience?

    How are you using existing data to better understand your customers' needs?

    To what extent have you embraced the future of feedback?

    Have you turned to human centered automation yet?

    Event Highlights

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    ANNOUNCING OUR KEYNOTE SPEAKER: BLAKE MORGAN

      
    BLAKE MORGAN
    Author, Customer Experience Futurist 
    The future belongs to companies that “do more” for customers, and leverage technology to do so. For example, artificial intelligence promises to make customer experience more efficient so we, the brands, can focus on high touch customer experience. Chatbots, AI and technology will work to solve our customer’s challenges, saving customer’s time and effort. These advances in technology will enable brands to provide a personalized and tailored customer experience. It’s a win-win, for the brand and the customer. Isn’t that the future we’d all like?

    We’re excited to present the top 5 customer experience predictions to give you some insight into what to focus on and how to get there. Blake will dive into 5 growing CX trends and how you can take steps to ensure your brand is primed for CX excellence.

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    Our Speakers

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    AA
    Ameen Al-Sayyed Ahmad
    Project Manager
    International Monetary Fund
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    KP
    Kaylei Perry
    FSQA Supply Chain Systems Specialist
    Dole Food Company
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    BW
    Billy Williams
    Chief Technology Officer
    Direct Commerce, Inc.
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    PK
    Prashant Kelker
    Partner
    ISG
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    LG
    Leela Gill
    Principal
    Alta Mira Advisors
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    CN
    Craig Nelson
    Partner, Americas
    ISG
    View All Speakers View Agenda

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    Why Attend? 

    Through keynote presentations, panel discussions, breakout sessions, and a Startup Challenge, attendees will be able to answer the following questions:

    • How does the customer experience change consumer behavior?
    • What is the true value of customer data?
    • What does 2019 hold for CX-UX?
    • What are the right technologies, people, and processes for a unified CX strategy?
    • How can the enterprise help its customers feel better about their brands and improve CX with customization?
    • How can Blockchain technology transform your UX? 
    • What can VoC do for you?
    • How can you transform your business with the help of automated technologies?

    Who Should Attend?

    • Senior Business Strategists
    • Senior Customer Experience Leaders
    • Senior User Experience Leaders
    • Senior Customer Success Leaders
    • Customer Analytics Leaders
    • Senior Innovation, Automation and RPA Leaders
    • Senior Business Development Executives
    • CEO, CSO, CXO, CCO, CMO, CIO

    Conference Chair

    Katharine Rudd

    Partner

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    What People Are Saying

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    Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Aenean commodo ligula eget dolor. Aenean massa. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Donec quam felis, ultricies nec, pellentesque eu.

    Location



    San Francisco Marriott Union Square

    480 Sutter Street, San Francisco, CA, USA





    To receive future event communications, please click here. 

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    London, UK - September 11-12


    Future Workplace Summit

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    London, UK - April 24-25

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    Future Networks Summit

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