Customer and User Experience Summit

April 17th - 18th, 2019
San Francisco Marriott Union Square, CA

YOUR CUSTOMERS WANT A GREAT EXPERIENCE, ARE YOU GIVING IT TO THEM?

Today’s customer is aware, more informed, and expects an increasingly personalized service. Every aspect of their interaction with a company, product, or service affects the user’s perception and loyalty as a whole. By harnessing new technologies, cutting-edge companies are changing the way they approach customer and user experience. How can your business embrace this new generation, fluent in all things digital?

Instead of focusing on the decline of old business models, this summit explores how companies can employ innovative techniques and tools which harness the exciting possibilities of digital technologies.

Register for the ISG CX-UX Summit to explore and discuss these future technologies that can transform your business. Sessions focus on automation, AI, brand reputation management, customer journey mapping, user experience & design, personalization, programmatic strategy, IoT, and more.

Are you thinking holistically about your customer's user experience?

How are you using existing data to better understand your customers' needs?

To what extent have you embraced the future of feedback?

Have you turned to human centered automation yet?

Our Speakers

Blake Morgan

Keynote Speaker, CX Futurist

Voice of Customer Leader

Oshkosh Corporation

Ruth Crowley

Vice President Customer Experience

Lowes

Matt Harris

Director of Retail Practice - North Europe

ISG

View All Speakers View Agenda

Event Highlights

Conference Chair

Katharine Rudd

Partner

Why Attend?

Through keynote presentations, panel discussions, breakout sessions, and a Startup Challenge, attendees will be able to answer the following questions:

How does the customer experience change consumer behavior?
What is the true value of customer data?
What does 2019 hold for CX-UX?
What are the right technologies, people, and processes for a unified CX strategy?
How can the enterprise help its customers feel better about their brands and improve CX with customization?
How can Blockchain technology transform your UX?
What can VoC do for you?
How can you transform your business with the help of automated technologies?

Who Should Attend?

CEO, CSO, CXO, CCO, CMO, CIO
Senior Business Strategists
Senior Customer Experience Leaders
Senior User Experience Leaders
Senior Customer Success Leaders
Customer Analytics Leaders
Senior Innovation, Automation and RPA Leaders
Senior Business Development Executives

SEE YOU IN....

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Note: Attendance is reserved for Enterprise IT and business executives. Non-practitioners may participate through event sponsorship. If you are interested in becoming a sponsor please contact us.